Reservation policies via WhatsApp EXTENDED SUITES en México

Extended Suites committed to implementing technologies to make it easier
lodging reservation, has implemented the reservation tool through
WhatsApp and with a secure payment line through Openpay.
The application of this tool is from November 16, 2023.
How to make a reservation through WhatsApp
The client contacts Extended Suites via WhatsApp, which will be attended to by an Executive.
The Executive will request data to make the reservation required by the client.
The data to request are:
• Location of accommodation
• Full name of the person (the person who makes the reservation must be the same
person who provides the promotional card information, as well as the
person who stays).
• Reservation days
• Requires invoice
• Data to make an invoice (current tax situation, contact email)
• Type of card with which the payment will be made (Debit and/or Credit). In case of being
credit, to be benefited for months without interest it must be VISA or MASTERCARD of
any banking institution.
Once this information is provided, the reservation is made and the payment line will be generated.
which is supported by Openpay (review the use and conditions of Openpay through its
official website).
In case of cancellations, modifications, no shows and/or refunds, please review the points
following this document.
Valid Promotion
Applicable for reservations in any of the locations where Extended has a presence
Suites. In the case of payment of reservations by credit card (VISA or MASTERCARD) to
Months without Interest, applies to reservations whose minimum amount is $3,000 MXN.
Applicable Cards
In the case of payment for reservations through the Openpay line, apply with credit cards.
debit & credit cards (VISA & MASTERCARD) from any banking institution.
In the case of the Promotion for Months without Interest, it applies only with Credit Cards
both VISA & MASTERCARD from any banking institution. Monthly payment plans only
They are available for purchases made in the country and must be paid in Mexican pesos.
Pricing policy
The published price is in national currency (Mexican pesos), and is only valid for this
promotion, and for Mexico. Prices of products and services may vary in relation to
those of the branches, as well as their promotions and availability.
We recommend that you always check the purchase conditions before placing your order, in order to
make sure of the terms and restrictions that may apply (minimum purchase amount,
number of rooms available, etc.).
All product prices include VAT and other taxes that may be applicable.
correspond to them. This amount will be indicated to you before finalizing your order, so that you are in
possibility of accepting it.
Confirmed reservations
Once the client makes their reservation via WhatsApp, and it is confirmed by the executive
of sales, a reservation confirmation link will be issued, which will be valid until a period
48 hours so that the client can make the corresponding payment.
If the corresponding payment is not made within that period of 48 hours, the payment link is canceled and
You must complete the reservation process again.
Reservation modification
All reservations can be modified with a minimum notice of 24 hours of your
arrival (check in), that is, if registration is at 3:00 p.m., you will have until 2:00 p.m.
prior to your arrival to modify your reservation, which must be done via WhatsApp.
In the event that the client wishes to modify their reservation on site or outside the established period, they will
will be penalized with the charge of one night per reserved room.
Requirements to Modify the Reservation
The following data must be provided:
• Reservation number
• Location
• Name of the person to whom the reservation is
• Date
With these data, the account executive will confirm the modification of the reservation, indicating to the
customer within a period of no more than 8 hours.
Cancellations & Returns
• In case of canceling the reservation, there will be a period of maximum 72 hours after the
confirmation of your reservation without generating any penalty.
• If you request cancellation in less than 72 hours, you will be penalized by
full payment for the reserved rooms.

The 72 hour time begins to run once the reservation is confirmed with the
league broadcast confirmed by an executive.
No Show
• If you do not present the first night of your reservation, the first night will be charged
of each reserved room.
Cancellation Requirements:
It must be requested via WhatsApp providing the following information:
• Reservation number
• Location
• Name of the person to whom the reservation is
• Date
• Clear and precise description of the reason for cancellation

Refunds:
In the event that the end user is dissatisfied with the service provided and wishes
refund of your stay, you must meet the refund requirements and request it through
the same platform.
The refund will be made in the same payment method that was used. Refunds made to
credit cards are exclusively for purchases made with that same card. The times
processing, depend on each banking institution.
Refund Requirements:
To request a refund of your reservation payment, the end user must:
• Be requested by the same person who made the reservation
• Be the same person who made the payment with the promotional card.
• One night will be charged for each reserved room
• Provide the cover of the account statement of the bank card used (showing
INTERBANK CLABE as well as the name of the person who made the reservation and
pay)
• INE (current) of the person who made the reservation and payment for it
• In the event that the refund is requested by a person other than the one who made the payment,
reservation and payment, a letter of authorization must be provided justifying the
reason why the person who made the reservation and payment is not the same person who
You are requesting a refund.
o Once the requirements are met, the attention time to make the return is
up to 4 business days.

Billing
If the end user requires the invoice for their accommodation, it must be requested through the platform.
The invoice is issued once the end user's stay is concluded.
Requirements to issue the invoice:
To issue the invoice for payment of the reservation, the end user must:
• Provide reservation information (reservation number, date and name of the
person to whom the reservation is)
• Data from your proof of current tax situation.
• Contact email
Customer information
All information provided by Clients will be confidential and will be subject to the Privacy Notice
published on the Extended Suites page https://www.extendedsuites.com.mx in the section
Privacy Policy.
Modifications to the privacy notice
This privacy notice may be modified from time to time by Extended Stays,
These modifications may be consulted through the following means:
• Our website www.extendedsuites.com.mx (Privacy Policy)
• Visible notices in our Extended Stay facilities
• Any other means of oral, printed or electronic communication that Estancias
Extended determine for this purpose.
Contact Information and Clarifications
Clarifications or comments about the services or these Conditions can be directed to the
company by email to contacto@extendedsuites.com.mx
The hours of operation are from 09:00 am to 18:00 pm 365 days a year from Monday to Sunday to
through chat and email contacto@extendedsuites.com.mx in which an executive
service.
Modifications and Notifications to the Services
Extended Suites reserves the right to make modifications to these terms and
conditions of use of Extended Suites services.
Applicable Law and Jurisdiction
These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the
Mexico City, without having to resort to a conflict of legal provisions.
What is openpay?
Openpay is a platform for payment processing in an accessible, secure and
innovative. Small, medium and large companies use the platform, technology and security
of Openpay to, through a single integration, accept payments by card, cash,
bank transfers, etc. on their websites or app and new ones are constantly being developed
payment methods to provide greater benefits to businesses and customers.
It has the largest cash payment processing network in Mexico, Paynet,
made up of more than 30,000 traditional payment points and automated terminals
connected in real time, which is constantly expanding.
The corporate and financial solidity of being part of the BBVA Group ensures integrity
merchants with unique processes such as 3D Secure, SafeKey and ISO certification
27001. The financial environment is part of our DNA.
Openpay was born and lives with a customer-centric vision (Merchant Centric), being pioneers in
electronic commerce in Mexico and Latin America, focused on transforming impossibilities into
accessibility.
Terms and conditions of use of the payment service through Openpay & WhatsApp
Please read these terms of use of the service carefully. By accessing or using the service, you
You agree to abide by the conditions described here and all terms incorporated by
reference. If you do not agree to these conditions, do not use the services.
These Terms of Use of the Service (“Terms”) apply to access to and use of the application
from Openpay & WhatsApp. The tertiary service reserves the right to change or modify the
terms and conditions contained in these Conditions or any policy or guideline
of the Services, at any time and in its sole discretion. Notice will be provided by
posting revised terms to the Services and changing the “last revised” date
at the top of the Conditions or by other means of notification that the company
will be determined at the time, at its sole discretion. Using a particular form of notification
in some cases it does not force us to use the same form in other cases. Any change or
modification will be effective immediately upon publication of the revisions to the
Services, and you waive any right you may have to receive specific notice of
such changes or modifications. Your use of this Service will confirm your acceptance of such changes.
or modifications, so you should frequently review the applicable terms and policies to
understand the conditions that apply to your use of the Services. Please review the conditions
Privacy Policy of the tertiary service located on its website. If you do not accept the
modified conditions, you must stop using the Services.
Obligation, Consent and Acceptance of these Terms and Conditions of Use
By accepting the use of the Openpay & WhatsApp, accept the content of these Terms and
Conditions of Use, and other related Policies. Ignorance of the content of this
document and the Policies does not exempt you from any responsibility; We recommend that you read
carefully the content of the Terms and Conditions of Use, since when entering, accessing,
browse, use or register as a User or Client, all obligations will apply to you.
contained here.
Requirements for using the Platform
The Services can only be contracted and used by people of legal age and who
The hiring and use of the services by minors is strictly prohibited. To the
accessing and registering on the site acknowledges your desire to acquire the Services, complying in all
moment with the legal regulations, Policies, operating guides and terms here
established
Identity Verification
At Extended Suites we do not investigate or verify the reputation, conduct, morals,
criminal, business, credit history, or any information that a client could
submit through the Services. Extended Suites makes no representations or warranties of
of any kind with respect to any user registered to use the Services.
General
The purpose of these Terms and Conditions of Use is to establish the terms and conditions
conditions (hereinafter “conditions”) of use of the Electronic Payment Acceptance service
through Openpay. By using the Service you accept the Policies that govern them, including the policies
from third parties; Additionally, it assumes all the risks involved in the operation and execution of
activities on the Internet. In addition to what is stipulated, the Services include the reception and processing of the
authorization of the payment request, made by Clients regarding products and services
offered by the mobile application.