TERMS AND CONDITIONS OF RESERVATION AND PAYMENT · EXTENDED SUITES

Terms & Conditions

1. Cancellation Policies- Cancellations or modifications to the reservation must be made at least 24 hours in advance of the arrival date at the hotel. Failure to do so will result in a charge equivalent to one night's stay for "No Show".

  • - All cancellations must be processed exclusively through the reservations center, providing the reservation code.
  • - In the case of long-term reservations that do not meet the minimum nights established in the rate card, the rate will be adjusted according to the actual period stayed.
  • - Reservations without guarantee are subject to availability. Extended Suites does not guarantee or commit to respecting agreed rates in this type of reservation.
  • - If the guest does not show up on the first night, it will be charged as a No Show and the reservation will be automatically canceled.
  • - All changes or cancellations must be requested exclusively by the company or person who made the reservation. Direct change requests from the guest will not be accepted.

2. Payment Policies- All reservations must have a payment guarantee, either by credit card or deposit as a guarantee. American Express, MasterCard, and Visa are accepted.

  • - To validate the credit card, the booker must provide the security code and expiration date.
  • - If using a deposit as a guarantee, the receipt must be sent at least 24 hours before check-in, by email. Otherwise, payment will be requested directly from the guest at check-in.
  • - In non-guaranteed reservations, Extended Suites is not responsible for suite assignments.

3. Additional Conditions

  • - Checks are not accepted as a form of payment at any Extended Suites property.
  • - The agreed rate applies only during the validity of the corresponding contract; outside of this validity, the public rate will apply.
  • - For extended stays, billing will be done weekly, unless there is a specific agreement to bill on the check-out day.
  • - If there is a local or corporate credit, the policies and conditions agreed in the respective contract will apply.