Promotions

Promotion: Christmas Presale

• Discount: 37%
• Stay Requirement: Advance purchase with a minimum of 30 days prior to arrival.
• Booking Period: October 1–31, 2025.
• Stay Period: December 1, 2025 – December 31, 2026 (not valid on peak demand dates).
• Application: Applies to all room categories.
• Cancellation Policy:
  • Non-refundable rates: no cancellations or refunds allowed.
  • Flexible rate: changes or cancellations permitted up to 24 hours before check-in.
• Restrictions: Subject to room availability. Not combinable with other promotions.

Promotion: Outlet

• Discount: Up to 45%.
• Stay Requirement:
  • Minimum 2 nights: Cancún, Playa del Carmen, Tijuana, Coatzacoalcos, Querétaro.
  • Minimum 3 nights: Monterrey, Mérida, Chihuahua, Mexicali.
  • Minimum 5 nights: Saltillo.
  • Minimum 7 nights: Ciudad Juárez.
• Booking Period: November 20–26, 2025.
• Stay Period: November 1 – December 31, 2025.
• Application: Applies to all room categories.
• Cancellation Policy:
  • Non-refundable rates: no cancellations or refunds allowed.
  • Flexible rate: changes or cancellations permitted up to 24 hours before check-in.
• Restrictions: Subject to room availability. Not combinable with other promotions.

Promotion: Stay 3, Pay 2

• Benefit: Get the third night free.
• Application: Valid only for standard rooms at selected properties in Cancún, Playa del Carmen, Monterrey, Mérida, and Coatzacoalcos.
• Stay Requirement: Minimum of 2 nights.
• Booking Period: October 1–31, 2025.
• Stay Period: October 1, 2025 – December 31, 2026.
• Cancellation Policy:
  • Non-refundable rates: no cancellations or refunds allowed.
  • Flexible rate: changes or cancellations permitted up to 24 hours before check-in.
• Restrictions: Subject to room availability. Not combinable with other promotions.

Promotion: Halloween Spooky Stay

• Discount: 30%.
• Stay Requirement: No minimum stay required.
• Booking Period: October 1–31, 2025.
• Stay Period: October 1, 2025 – December 31, 2026.
• Cancellation Policy:
  • Non-refundable rates: no cancellations or refunds allowed.
  • Flexible rate: changes or cancellations permitted up to 24 hours before check-in.
• Restrictions: Subject to room availability. Not combinable with other promotions.

Smart Offer

• Description: A dynamic rate automatically built from the combination of base offers and room availability on specific dates.
• Objective: Provide customers with an optimized rate that enhances price competitiveness.
• Price Modifications: We reserve the right to adjust prices without prior notice based on demand and availability. However, the price displayed at the time of purchase will always be honored.